Job Description
Join Express Staffing Solutions and enjoy the security of weekly pay! We're immediately hiring motivated Customer Service Specialists in Arlington, TX. This is your opportunity to work with a dynamic team in a fast-paced environment while receiving consistent, reliable compensation every week.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed weekly performance metrics (CSAT, FCR)
- Document all interactions in compliance with company standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (45+ WPM)
- Proficiency with Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to work rotating weekends if needed
- Must pass background check and drug screening