Job Description
Join Express Staffing Solutions and enjoy the financial flexibility of weekly pay! We're seeking a dedicated Customer Service Specialist to deliver exceptional experiences for our clients in Portland. This full-time role offers competitive compensation, growth opportunities, and the stability of consistent weekly paychecks. Perfect for individuals seeking reliable income without the wait!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns efficiently using CRM systems
- Process orders, returns, and exchanges accurately within SLAs
- Collaborate with cross-functional teams to enhance service quality
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities to meet team targets
- Participate in weekly training sessions to update product knowledge
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; associate's degree preferred
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Portland office
- Positive attitude and commitment to teamwork