Job Description
Join our dynamic team and enjoy the financial flexibility of weekly pay! Express Employment Professionals is seeking enthusiastic Customer Service Specialists in Houston, TX, to support our growing client base. This role offers immediate start dates, competitive compensation, and opportunities for advancement. If you're a people-oriented professional with a passion for problem-solving, apply today to start earning next week!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using established protocols and CRM systems
- Process orders, returns, and transactions accurately while maintaining records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response times and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong communication skills with clear articulation in English
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Reliable transportation and consistent attendance
- Positive attitude with a solutions-oriented mindset