Job Description
Join our dynamic team and get paid weekly for your hard work! Express Staffing Solutions is seeking motivated Customer Service Specialists in Charlotte, NC to deliver exceptional client experiences. Enjoy the stability of full-time employment with the flexibility of weekly paychecks – no more waiting for month-end! Our supportive environment offers comprehensive training and growth opportunities for dedicated professionals.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product concerns efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities
- Positive attitude with customer-first mindset