Job Description
Join FlexiCare Solutions and enjoy weekly paychecks and flexible scheduling in Jacksonville! We're seeking empathetic professionals to deliver exceptional customer experiences while maintaining work-life balance. Our modern office offers collaborative spaces, wellness programs, and growth opportunities. Perfect for students, parents, or anyone seeking predictable income without rigid schedules.
Why Work With Us?
- Weekly direct deposit payments
- Customizable shift selection (mornings/afternoons/evenings)
- Comprehensive paid training
- Health benefits for part-timers
- Recognition and advancement programs
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams for complex cases
- Meet/exceed quality and productivity metrics weekly
- Proactively identify process improvement opportunities
- Maintain HIPAA/GDPR compliance in all communications
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Zendesk/CRM platforms
- Ability to work 20-30 hours/week with flexible availability
- Strong problem-solving under pressure
- Basic knowledge of healthcare/finance industries (bonus)
- Reliable transportation to downtown Jacksonville office