Job Description
Join FlexiPay Solutions and transform your work-life balance with our revolutionary weekly pay program! We're seeking passionate Customer Service Specialists in Charlotte to deliver exceptional experiences while enjoying flexible schedules and immediate compensation. No more waiting two weeks – get paid weekly for your hard work!
At FlexiPay, we believe flexibility fuels productivity. This role offers remote options and adjustable hours, perfect for students, parents, or anyone seeking work-life harmony. Our modern Charlotte hub provides collaborative spaces with state-of-the-art tech, while our competitive benefits package includes healthcare stipends and professional development funds.
As a leader in financial services innovation, we've supported over 50,000 professionals since 2018. Join our diverse team of problem-solvers who value integrity, empathy, and growth. Ready to earn weekly while making a meaningful impact?
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and updates using proprietary CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate case records
- Meet/exceed weekly performance metrics (20+ cases resolved daily)
- Identify process improvement opportunities through data analysis
- Train new hires on customer service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in financial services
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Valid North Carolina driver's license (if field visits required)
- Pass background check and drug screening