Job Description
Join our innovative team and experience the freedom of weekly pay! At FastPay Staffing Solutions, we're revolutionizing employment with rapid compensation cycles. We're seeking dynamic Customer Service Specialists in New York to deliver exceptional client experiences while enjoying financial flexibility. No more waiting two weeks – get paid weekly for your hard work!
Our client partners in retail and e-commerce need dedicated professionals who thrive in fast-paced environments. With competitive hourly rates and consistent weekly payouts, this role offers immediate financial stability while building your career in customer service.
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily with professionalism and empathy
- Resolve product inquiries, order issues, and billing discrepancies efficiently
- Update customer records and maintain detailed case notes in CRM systems
- Collaborate with support teams to resolve complex customer escalations
- Meet/exceed weekly performance metrics for call quality and resolution times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in daily team briefings and ongoing skills training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or call center environment
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities and emotional intelligence
- Valid NY state ID and reliable transportation
- Pass background check and drug screening