Job Description
Are you looking for a job that puts cash in your pocket every Friday? Apex Support Systems is seeking a dedicated Customer Support Specialist to join our growing team in San Jose, CA. We pride ourselves on our employee-first culture and our commitment to ensuring our staff gets paid on time, every time.
In this role, you will be the voice and face of our brand, resolving client inquiries and ensuring seamless service delivery. Whether you are an experienced professional or looking to kickstart your career, we offer the training and support you need to succeed.
Why Join Us?
- Weekly Pay: Get paid every week via direct deposit or check.
- Competitive Pay: Starting at $22/hr with performance bonuses.
- Growth Opportunities: Clear paths for advancement within the company.
Responsibilities
- Handle inbound and outbound customer calls and emails with professionalism and empathy.
- Resolve complex customer issues efficiently while maintaining high satisfaction scores.
- Document all interactions and account updates accurately in our CRM system.
- Collaborate with the technical team to escalate and resolve product-related issues.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- High school diploma or GED required.
- 1+ years of experience in customer service or technical support preferred.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including weekends and holidays.