Job Description
Join our award-winning team and enjoy the freedom of weekly pay! We're seeking energetic Part-Time Customer Service Representatives in New York to deliver exceptional client experiences. Enjoy flexible scheduling, competitive hourly rates, and immediate compensation every week. Perfect for students, professionals, or anyone seeking supplemental income with work-life balance.
Why FlexiStaff Solutions?
- Weekly paychecks (no more waiting bi-weekly!)
- Comprehensive paid training
- Health benefits for part-timers (20+ hrs/week)
- Clear career advancement paths
- Modern downtown Manhattan office
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues and product complaints efficiently
- Process orders and update client information in CRM
- Collaborate with support teams to resolve complex issues
- Maintain detailed case documentation
- Meet weekly performance metrics (CSAT, resolution time)
- Participate in monthly team training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work 20-25 hours/week (flexible shifts available)
- Strong problem-solving and multitasking abilities
- Reliable internet access for remote work options
- Positive attitude and resilience under pressure