Job Description
Join FlexStaff Solutions and enjoy the freedom of weekly pay! We're seeking motivated Part-Time Customer Service Specialists in Minneapolis to deliver exceptional client experiences. Our commitment to timely compensation means you'll receive your paycheck every Friday, empowering better financial planning. This hybrid role offers flexible scheduling (20-30 hours/week) with competitive benefits including paid training and advancement opportunities. Perfect for students, parents, or anyone seeking work-life balance without sacrificing income.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Update customer records in CRM database with precision
- Collaborate with support teams to escalate complex cases
- Maintain performance metrics (e.g., CSAT, resolution time)
- Document all interactions following compliance protocols
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Comfortable handling sensitive customer data
- Available for evening/weekend shifts (15-20 hrs/week)
- Basic typing speed (40 WPM+)