Job Description
Are you a detail-oriented problem solver ready to join a dynamic team? TechFlow Solutions is currently seeking a Technical Support Specialist to join our Virginia Beach office. We are committed to providing top-tier service and are looking for individuals who thrive in a fast-paced environment.
Why join us? We understand the importance of financial stability. That is why we offer a weekly pay structure, ensuring you get paid on time, every time, so you can focus on what matters most.
Your Role: As a Technical Support Specialist, you will be the first point of contact for our clients, ensuring their technical needs are met efficiently and professionally. You will diagnose issues, provide solutions, and maintain high levels of customer satisfaction.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access.
- Diagnose and troubleshoot complex technical problems with a focus on root cause analysis.
- Document all support cases, resolutions, and customer interactions accurately in the CRM system.
- Collaborate with cross-functional teams, including developers and account managers, to resolve escalated issues.
- Conduct remote troubleshooting sessions and walk users through technical processes step-by-step.
- Maintain up-to-date knowledge of company products, emerging technologies, and industry best practices.
- Conduct regular system checks to ensure optimal performance and security.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT, Computer Science, or related field is preferred.
- Minimum of 2 years of professional experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and common office productivity software.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving skills with a high attention to detail.
- Ability to prioritize multiple tasks and work independently with minimal supervision.
- Reliable internet connection and home office setup if hybrid/remote work is applicable.