Job Description
We are looking for a dedicated Night Shift IT Support Specialist to join our team in Raleigh, NC. If you are searching for a high-paying hourly role with stability and growth potential, this is the perfect opportunity. We offer a competitive pay structure and a dynamic environment for technical professionals.
As a Night Shift Specialist, you will be the first line of defense for our IT infrastructure, ensuring business continuity during critical hours. We pride ourselves on a culture of excellence, safety, and employee development.
Responsibilities
- Monitor system performance and resolve technical issues for internal users during night operations.
- Troubleshoot hardware, software, and network connectivity problems efficiently.
- Manage and maintain IT asset inventory and documentation logs.
- Perform scheduled backups, system updates, and security patches.
- Collaborate with the day shift team to escalate complex issues and hand over critical tickets.
- Ensure compliance with company security protocols and safety guidelines.
- Provide exceptional customer service to resolve help desk inquiries with minimal downtime.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in technical support or IT help desk roles.
- Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
- Ability to work independently and maintain high productivity during night shifts.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work rotating shifts, nights, weekends, and holidays.