Job Description
Are you a natural leader passionate about delivering exceptional customer experiences? Triangle Retail Group is looking for a dedicated Customer Service Manager to join our growing team in Raleigh, North Carolina. We offer competitive hourly pay, comprehensive benefits, and a collaborative work environment that values your growth.
In this pivotal role, you will be the face of our brand, ensuring our customers leave satisfied while leading a high-performing team. If you are ready to take the next step in your career with a company that invests in its people, apply today.
Responsibilities
- Lead & Mentor: Supervise daily store operations and provide ongoing training and coaching to a team of retail associates.
- Customer Experience: Ensure every customer interaction is positive, resolving complaints efficiently and maintaining high service standards.
- Sales & Targets: Drive store sales goals through effective merchandising, promotions, and upselling techniques.
- Inventory Management: Monitor stock levels, oversee loss prevention, and manage product ordering processes.
- Team Management: Schedule shifts, conduct performance reviews, and foster a positive, inclusive team culture.
- Compliance: Enforce company policies, safety regulations, and operational procedures consistently.
Qualifications
- Experience: Minimum of 2-3 years of experience in retail management or customer service leadership.
- Education: High school diploma or GED required; Associate’s degree in Business or related field preferred.
- Skills: Strong verbal communication, conflict resolution, and interpersonal skills.
- Availability: Must be available to work flexible hours, including evenings, weekends, and holidays.
- Technical: Proficiency with Point of Sale (POS) systems and basic inventory software.
- Driving: Valid driver’s license and reliable transportation (optional for some store locations).