Job Description
Are you looking for immediate openings in Columbus, OH? Apex Logistics Solutions is seeking a driven Customer Service & Operations Associate to join our growing team. We offer a dynamic work environment, competitive hourly pay, and opportunities for career advancement.
As a key member of our team, you will be the face of our company, ensuring our clients receive exceptional service while supporting our daily logistics operations. We value dedication, integrity, and a proactive attitude. If you are ready to start a rewarding full-time career, we want to hear from you today.
As a key member of our team, you will be the face of our company, ensuring our clients receive exceptional service while supporting our daily logistics operations. We value dedication, integrity, and a proactive attitude. If you are ready to start a rewarding full-time career, we want to hear from you today.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Process and verify customer orders, invoices, and shipping documents to ensure 100% accuracy.
- Maintain and update customer records in our CRM system in real-time.
- Collaborate with the logistics and warehouse teams to resolve delivery issues and track shipments.
- Assist in daily inventory organization and stock management tasks.
- Identify and escalate complex issues to management when necessary.
- Contribute to a positive team culture by supporting colleagues during peak hours.
Qualifications
- High school diploma or GED required; associate degree or relevant certification preferred.
- Previous experience in customer service, logistics, or operations is a plus but not mandatory.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- Flexibility to work varying shifts, including weekends and holidays.