Job Description
Join Atlanta Solutions Group as a Customer Service Representative and become part of our award-winning team! We're seeking energetic professionals to deliver exceptional service while enjoying competitive hourly wages and convenient weekly paychecks. Perfect for students, career changers, or those seeking flexible work arrangements in Atlanta's vibrant business district. Enjoy free parking, modern facilities, and a collaborative culture that values your growth. Apply today and start earning weekly!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and problem-solving skills
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Strong verbal/written communication skills with clear articulation
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask effectively while maintaining attention to detail
- Reliable transportation to our downtown Atlanta location
- Flexible availability including evenings and weekends as needed