Job Description
Are you looking for immediate hire opportunities with flexible hours and reliable weekly pay? We are seeking dedicated and empathetic professionals to join our growing team in Charlotte, NC. At Horizon Support Group, we prioritize our employees and offer a dynamic work environment where your skills are valued.
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive top-tier support. We offer competitive hourly rates, comprehensive training, and the chance to advance your career quickly.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours of approval.
- Weekly Paychecks: Get paid every Friday directly to your bank account.
- Flexible Scheduling: Choose shifts that fit your lifestyle, including day, evening, and weekend availability.
- Professional Growth: Clear pathways for internal promotion and skill development.
Don't miss this chance to secure a stable job in Charlotte with a company that truly cares about its team.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Accurately update and maintain customer profiles in our CRM database.
- Process transactions, returns, and exchanges in accordance with company policy.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify trends in customer feedback to suggest process improvements.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus but not mandatory for the right candidates.
- Strong computer literacy, including Microsoft Office and web-based applications.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be authorized to work in the United States.