Job Description
Horizon Talent Solutions is currently seeking a highly motivated Customer Service Representative to join our growing team in Chicago, Illinois. We specialize in connecting talent with opportunities that value reliability and efficiency. We are proud to offer a competitive hourly wage with the assurance of weekly paychecks, ensuring your hard work is recognized promptly.
Why This Role is Right for You
- Weekly Pay Structure: Receive your compensation every Friday to help you manage your finances effectively.
- Immediate Start: No long waiting periods; we prioritize getting you to work as soon as possible.
- Growth Opportunities: We value internal promotion and offer clear pathways for career advancement.
As part of our team, you will be the face of our brand, ensuring our clients receive top-tier support. We are looking for individuals who are adaptable, professional, and eager to contribute to a positive work environment.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with empathy and efficiency, aiming for a 100% satisfaction rate.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service, retail, or hospitality.
- Excellent verbal and written communication skills with a professional tone.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.