Job Description
Are you ready to advance your career with immediate openings?
Apex Support Group is seeking a highly motivated Customer Service Representative to join our bustling team in New York City. We pride ourselves on delivering top-tier service and are looking for individuals who are eager to learn and grow in a fast-paced environment.
In this role, you will be the face of our company, ensuring our clients receive the support they deserve. If you are looking for a stable, full-time position with great benefits and a culture that values your contribution, this is the opportunity for you.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with patience and professionalism.
- Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
- Accurately document all customer interactions and account information in our CRM system.
- Identify opportunities to cross-sell products and services to meet sales targets.
- Collaborate with the technical support team to escalate complex issues.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Maintain a professional demeanor and appearance in a dynamic office setting.
Qualifications
- High school diploma or GED required; associate degree or higher preferred.
- Previous experience in customer service, call center operations, or retail is a plus.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Must be detail-oriented and capable of multitasking in a busy environment.