Job Description
Are you a dedicated professional seeking a rewarding opportunity in the heart of Sacramento? Pacific Logistics Solutions is currently hiring a full-time Customer Service Representative to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring seamless communication and operational excellence. We pride ourselves on a culture of respect, innovation, and growth.
Why You Will Love Working Here
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance, along with a 401(k) retirement plan.
- Work-Life Balance: Generous PTO policy and paid holidays.
- Career Growth: Clear pathways for advancement within the logistics industry.
Responsibilities
- Manage high-volume inbound and outbound calls and emails with a focus on speed and accuracy.
- Resolve complex customer inquiries regarding shipping status, billing discrepancies, and account management.
- Collaborate cross-functionally with warehouse and dispatch teams to ensure timely delivery and customer satisfaction.
- Maintain accurate records in our CRM software and prepare detailed daily operational reports.
- Assist in the onboarding and training of new customer service team members.
- Identify and communicate process improvements to enhance overall team efficiency.
Qualifications
- High school diploma or GED equivalent is required.
- Minimum of 2 years of experience in customer service, logistics, or a related field.
- Proficient in Microsoft Office Suite and computerized inventory management systems.
- Strong verbal and written communication skills with a keen attention to detail.
- Ability to work in a fast-paced environment while maintaining a professional demeanor.
- Valid driver's license and clean driving record preferred.