Job Description
Join our dynamic team in Los Angeles as a Customer Service Representative! We're seeking friendly, detail-oriented individuals to deliver exceptional support to our diverse clientele. Enjoy the flexibility of hourly work with consistent weekly pay and a supportive work environment. Perfect for students or professionals seeking supplemental income with schedule flexibility.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer scenarios
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or retail experience preferred
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to multitask in fast-paced digital environments
- Basic proficiency with CRM software and MS Office Suite
- Reliable transportation to our LA facility
- Flexible availability including weekends