Job Description
Are you looking for a rewarding job in Boston, MA with immediate start availability? Horizon Tech Solutions is hiring a dedicated Customer Service Representative to join our growing team. We pride ourselves on providing excellent service and offering weekly paychecks to our hardworking staff. No prior experience is required; we provide full training to get you up to speed quickly. Join us and take control of your financial future today!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints, questions, and concerns efficiently to ensure high satisfaction.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed and up-to-date records of all customer interactions in the CRM system.
- Collaborate with the sales and support team to identify trends and improve service protocols.
- Assist in maintaining a clean, organized, and safe workspace.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for immediate hires.
- Strong verbal and written communication skills.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Ability to work in a fast-paced environment with multiple priorities.
- Reliable transportation is required for commuting to the Boston office.