Job Description
Are you seeking a stable career opportunity in Seattle with the peace of mind of a guaranteed weekly paycheck? NorthWest Support Solutions is currently hiring dedicated Customer Service Representatives to join our high-performing team.
We pride ourselves on delivering exceptional support to our clients and offer a competitive hourly rate with benefits. Whether you are an experienced professional or looking to start your career, we provide the training and environment you need to succeed.
Benefits of Joining Our Team:
- Weekly Payroll: Get paid every Friday with direct deposit.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Facilities: Work in a state-of-the-art office in downtown Seattle.
Do you have a customer-first mindset? We want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on satisfaction.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Update customer records accurately in our CRM database.
- Collaborate with the team to develop and implement process improvements.
- Provide product and service information to ensure customers have the resources they need.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask in a fast-paced, high-volume environment.
- Must be reliable and punctual.