Job Description
Join our dynamic team as a Customer Service Specialist in Columbus, OH! We're seeking passionate individuals to deliver exceptional experiences while earning competitive hourly pay. Enjoy flexible scheduling, comprehensive training, and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and love helping others, this role is perfect for you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Update customer records in CRM systems
- Collaborate with team to improve service workflows
- Meet/exceed customer satisfaction targets
- Document interactions for quality assurance
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication & problem-solving skills
- Proficient with Microsoft Office & CRM tools
- Ability to multitask in fast-paced environments
- Positive attitude with conflict resolution abilities
- Flexibility to work evenings/weekends if needed
- Passion for delivering exceptional service