Job Description
Join our dynamic team as a Customer Service Specialist in San Antonio! We're seeking energetic individuals to deliver exceptional support with flexible scheduling options. Enjoy competitive hourly pay, comprehensive benefits, and a supportive work environment. Perfect for those seeking work-life balance without compromising career growth. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, product questions, and service concerns efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for resolution time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving abilities and empathy
- Bilingual (English/Spanish) certification a plus