Job Description
Join our dynamic team in sunny Miami! Sunshine Solutions Group is seeking passionate Customer Service Representatives for immediate full-time openings. As a key member of our customer experience team, you'll directly impact satisfaction through exceptional service. We offer competitive hourly pay, comprehensive benefits, and a vibrant work environment. Immediate start dates available!
What We Offer:
- Hourly wage starting at $18.00 with quarterly performance reviews
- Full-time schedule (40 hours/week) with consistent daytime shifts
- Health insurance, paid time off, and 401(k) matching
- Free parking and convenient downtown location
- Opportunities for advancement to team lead positions
Responsibilities
- Handle customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve billing issues and product concerns using company protocols
- Process orders and transactions accurately in our CRM system
- Collaborate with team members to maintain service standards
- Document interactions and maintain detailed case notes
- Identify upsell opportunities for product enhancements
- Participate in weekly training sessions for skill development
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience required
- Proficiency in Microsoft Office and CRM software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Spanish fluency is a strong advantage
- Positive attitude and commitment to teamwork