Job Description
Join our award-winning team as a Flexible Hours Customer Support Specialist and enjoy the freedom to balance work with life! At FlexiCare Solutions, we believe in rewarding talent with competitive weekly pay and schedule autonomy. Perfect for students, parents, or anyone seeking work-life harmony, this remote-friendly role offers stability without rigid constraints. Grow your career while making a tangible impact in our clients' lives.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and resolution quality
- Participate in ongoing training to enhance product knowledge
- Provide feedback to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Exceptional verbal/written communication skills
- Proficient in CRM software and MS Office Suite
- Self-motivated with strong time management abilities
- Reliable high-speed internet and quiet workspace
- Flexible availability including evenings/weekends