Job Description
Are you a driven problem-solver with a passion for exceptional customer experiences? NexGen Solutions is looking for a talented Customer Success Specialist to join our growing team in the heart of Portland, Oregon. We are a forward-thinking company dedicated to empowering our clients through innovative technology and personalized support.
As a key member of our support team, you will play a pivotal role in building lasting relationships with our diverse client base. We value creativity, transparency, and a collaborative spirit. This hourly position offers the flexibility you need while providing the opportunity to make a tangible impact every day.
Why Join Us?
As a key member of our support team, you will play a pivotal role in building lasting relationships with our diverse client base. We value creativity, transparency, and a collaborative spirit. This hourly position offers the flexibility you need while providing the opportunity to make a tangible impact every day.
Why Join Us?
- Competitive hourly rate ($22 - $28/hr).
- Flexible scheduling to accommodate work-life balance.
- Opportunities for professional development and growth.
- Modern, inclusive work environment in downtown Portland.
Responsibilities
- Client Interaction: Serve as the primary point of contact for incoming inquiries via phone, email, and live chat, ensuring prompt and empathetic resolutions.
- Issue Resolution: Diagnose and troubleshoot technical and account-related issues, escalating complex cases to senior management when necessary.
- Feedback Loop: Actively gather and document client feedback, sharing insights with product teams to drive continuous improvement.
- Relationship Management: Conduct regular follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling relevant services.
- Documentation: Maintain accurate and up-to-date records of all client interactions within our CRM system.
- Team Collaboration: Partner with sales and technical teams to ensure a seamless onboarding experience for new clients.
Qualifications
- Experience: Previous experience in customer service or support is required; experience in a tech or SaaS environment is a plus.
- Communication: Excellent verbal and written communication skills with a native-level understanding of English.
- Technical Proficiency: Comfortable navigating computer systems and basic CRM software (e.g., Salesforce, Zendesk).
- Problem Solving: Strong analytical skills with the ability to think critically and remain calm under pressure.
- Availability: Ability to work flexible hours, including evenings and weekends as required by business needs.
- Education: High school diploma or equivalent; Associate’s degree preferred.