Job Description
Join ExpressStaff Solutions and enjoy the financial freedom of weekly pay! We're immediately hiring motivated Customer Service Specialists in New Orleans to deliver exceptional client experiences. No more waiting 2 weeks – get paid every Friday while building your career with a supportive team. This full-time role offers competitive pay, comprehensive training, and opportunities for advancement in a fast-paced, rewarding environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Process orders, updates, and account modifications with 100% accuracy
- Document all interactions in Salesforce and maintain detailed case notes
- Meet or exceed weekly performance metrics for call quality and resolution time
- Collaborate with support teams to resolve complex customer escalations
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in call center or BPO environment
- Proficient with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in high-volume, fast-paced settings
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends
- Must pass background check and drug screening