Job Description
Are you looking for a rewarding career with a team that prioritizes your financial well-being? Apex Support Solutions is currently hiring for our Night Shift Customer Service Representative positions in Denver, CO.
We specialize in providing top-tier support to clients nationwide, and we are looking for dedicated individuals to join our 24/7 operation. Whether you are a night owl or seeking a flexible schedule to accommodate your lifestyle, we have a spot for you.
Why Choose Us?
- Weekly Pay: Get paid on time, every time, with our direct deposit system.
- Flexible Hours: We offer shift options to fit your availability.
- Competitive Pay: Earn between $18.00 - $25.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Adhere to all company policies, safety guidelines, and quality assurance standards.
- Provide accurate product information and recommendations to customers.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required; we provide training.
- Must be available to work flexible night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Strong verbal communication skills and a professional phone demeanor.
- Basic computer literacy and typing proficiency (35+ WPM).
- Ability to work independently with minimal supervision.