Job Description
Join a dynamic team in the heart of Manhattan and enjoy the freedom of Daily Pay. At EmpowerNYC, we believe that hard work deserves immediate recognition. We are seeking a dedicated Customer Experience Specialist to join our premium service division.
You will be the face of our brand, ensuring our clients receive world-class support while enjoying the flexibility of a modern work environment. With our daily pay model, you can access your earnings as soon as they are processed, giving you financial control over your life.
Responsibilities
- Provide exceptional, empathetic support to clients via phone, email, and live chat.
- Resolve complex inquiries efficiently while maintaining high satisfaction scores.
- Document all customer interactions and account updates in our CRM system.
- Collaborate with internal teams to improve service protocols and training.
- Stay up-to-date with product knowledge and industry trends.
- Manage multiple priorities in a fast-paced, high-volume environment.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or support.
- Excellent verbal and written communication skills.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Ability to work flexible hours, including evenings and weekends if needed.
- Strong problem-solving abilities and a positive attitude.