Job Description
Are you looking for an hourly job that values your time and hard work? Join MetroCare Solutions in Philadelphia, PA, where we prioritize our employees' financial well-being through our industry-leading Daily Pay program.
We are seeking driven individuals to join our dynamic support team. We believe in transparency and flexibility, offering competitive hourly rates and the ability to access your earnings as soon as you complete your shift. Whether you are a seasoned professional or just starting your career, we provide the training and tools you need to succeed.
Don't wait for bi-weekly checks—get paid daily and take control of your finances today.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues with empathy and efficiency to maintain high customer satisfaction scores.
- Accurately update customer account information and transaction records in our CRM systems.
- Identify opportunities to upsell products or services to meet sales targets.
- Escalate complex issues to senior management while providing follow-up solutions.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call centers, or retail is preferred.
- Strong verbal and written communication skills with a focus on active listening.
- Proficiency in using computers and navigating multiple software applications simultaneously.
- Must be able to work flexible shifts, including evenings, weekends, and holidays.
- Reliable high-speed internet connection (for remote/hybrid roles).