Job Description
We are looking for a dedicated Customer Support Specialist to join our growing team in Oklahoma City. At Horizon Workforce Solutions, we value our employees and offer industry-leading daily pay options and flexible working hours to help you achieve work-life balance.
In this role, you will be the face of our brand, assisting clients with inquiries, resolving issues efficiently, and ensuring a seamless customer experience. Whether you are an experienced professional or looking to start a new career path, we provide the training and support you need to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues while maintaining a high level of professionalism and empathy.
- Process orders, returns, and account updates accurately in our CRM system.
- Collaborate with the technical and sales teams to resolve complex customer issues.
- Identify opportunities to upsell products and services to existing clients.
- Document customer feedback and report recurring issues to management.
- Adhere to company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable internet connection (for remote roles) or access to a vehicle for on-site shifts.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Self-motivated with a proven track record of meeting performance goals.