Job Description
We are looking for a highly motivated Part-Time Customer Support Specialist to join our team in Orlando, FL. In this role, you will play a crucial part in ensuring our clients receive top-tier service while enjoying the flexibility of an hourly schedule.
Why You'll Love Working Here
- Flexible Hours: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18-$24 per hour with performance bonuses.
- Growth Opportunities: Clear pathways to full-time and leadership roles.
Job Overview
As a support specialist, you will be the face of our brand, assisting customers with inquiries, troubleshooting technical issues, and providing solutions in a timely and professional manner.
Responsibilities
- Manage high-volume inbound and outbound customer communications via phone, email, and live chat.
- Diagnose and resolve technical issues related to our software solutions.
- Maintain accurate and detailed records of all customer interactions in our CRM database.
- Escalate complex issues to the senior technical team with detailed context.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Excellent verbal communication skills with a friendly and professional demeanor.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Ability to work independently in a remote or hybrid environment.
- Strong problem-solving skills and attention to detail.