Job Description
We are currently seeking a highly motivated and professional Customer Service Representative to join our growing team in Philadelphia, PA. At Apex Logistics Solutions, we are committed to providing top-tier support to our clients and partners. This full-time hourly position offers a competitive salary, comprehensive benefits, and a collaborative work environment.
Key Highlights:
- Competitive hourly pay structure.
- Health, dental, and vision insurance available.
- Opportunities for professional development and career advancement.
If you are passionate about helping others and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Manage a high volume of incoming calls and emails regarding orders, shipments, and general inquiries.
- Resolve customer complaints and issues with a focus on maintaining high satisfaction levels.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Update and maintain customer records in the company CRM database.
- Collaborate with the logistics and warehouse teams to ensure timely delivery updates are communicated.
- Assist in training new staff members on company policies and procedures.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be available to work full-time hours, including some weekends or holidays as needed.