Job Description
Are you ready to join a team that puts your needs first?
We are looking for motivated, entry-level individuals to join our fast-paced customer support team in New York, NY. We pride ourselves on offering Daily Pay options, meaning you don't have to wait for a bi-weekly paycheck to access your hard-earned money. Whether you are a student, a career changer, or looking for your first job, we provide the training and support you need to succeed.
At Metro Support Services, we value flexibility and reliability. Our team enjoys a modern work environment with opportunities for growth and competitive hourly pay.
Why Join Us?
- Daily Pay Option: Get paid the same day you work.
- No Experience Required: We provide comprehensive on-the-job training.
- Flexible Schedules: Choose shifts that fit your lifestyle.
- Modern Benefits: Health, dental, and vision options available.
Don't miss this opportunity to start a rewarding career in New York today. Apply now!
Responsibilities
- Greet and assist customers with inquiries via phone, email, or in-person in a professional and courteous manner.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Process orders, returns, and exchanges accurately using our CRM systems.
- Update customer accounts and ensure all documentation is current and complete.
- Collaborate with team members to meet daily performance and service goals.
- Maintain a clean and organized workspace to ensure safety and efficiency.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent (candidates currently in school are encouraged to apply).
- Strong verbal and written communication skills.
- Ability to type at least 35 WPM with high accuracy.
- Basic computer proficiency and familiarity with MS Office or similar software.
- A reliable internet connection and a quiet workspace are required for remote roles.
- Ability to work well under pressure and meet tight deadlines.
- Passion for helping others and providing excellent service.