Job Description
Join our dynamic team as a Full-Time Customer Service Specialist with immediate daily pay options! We're seeking motivated professionals in New York, NY who thrive in flexible-hour environments while delivering exceptional client experiences. Enjoy competitive compensation, comprehensive benefits, and the unique advantage of same-day payment processing. Perfect for candidates seeking financial stability without traditional payroll delays.
Why Apply?
• Daily pay processing
• Flexible scheduling (8am-8pm shifts)
• Health/dental/vision benefits
• Career advancement opportunities
• Modern NYC workplace culture
Responsibilities
- Handle 40-60 daily customer inquiries via phone/chat/email
- Resolve payment processing and account issues within SLA
- Collaborate with cross-functional teams for complex cases
- Maintain 95%+ customer satisfaction metrics
- Document all interactions in CRM system
- Participate in bi-weekly training sessions
- Support weekend shifts as needed (flexible hours)
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (degree preferred)
- Proficient in CRM platforms (Salesforce a plus)
- Strong problem-solving abilities
- Flexible availability for rotating shifts
- Basic financial literacy
- Excellent written/verbal communication
- NYC residency required for local assignments