Job Description
Are you looking for a rewarding career with immediate openings in Houston, TX?
Horizon Workforce Solutions is currently hiring Entry Level Customer Service Representatives to join our dynamic team. We are dedicated to providing exceptional support to our clients and are looking for motivated individuals who want to grow their career in a stable, local environment.
Whether you are starting your career or looking for a fresh start, this is the perfect opportunity to utilize your communication skills and work in a supportive team atmosphere.
Why Join Us?
- Competitive Hourly Pay: Earn $18.00 - $22.00 per hour.
- Immediate Start: No waiting periods—get hired today.
- Growth Opportunities: Clear career advancement paths within the company.
- Modern Environment: Work in a clean, safe, and professional office setting.
We offer comprehensive training to ensure your success from day one. If you have a positive attitude and a willingness to learn, we want to meet you.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and chat messages in a professional and timely manner.
- Resolve Issues: Troubleshoot customer concerns and provide accurate solutions to ensure high satisfaction levels.
- Maintain Records: Document all customer interactions and transactions accurately in the CRM system.
- Product Knowledge: Learn and apply knowledge of company products and services to assist customers effectively.
- Team Collaboration: Work closely with supervisors and team members to improve departmental processes.
- Follow Protocols: Adhere to all company policies, quality standards, and compliance regulations.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior experience required; full training is provided.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic computer literacy and ability to navigate multiple windows/software applications.
- Attitude: Professional, friendly, and patient demeanor with a strong desire to help others.
- Availability: Must be available to work a flexible schedule, including weekends and holidays as needed.