Job Description
Are you looking for local hourly jobs in Oakland, CA? Apex Support Services is hiring immediately! We are seeking motivated and friendly individuals to join our entry-level team. This is an excellent opportunity for those seeking a stable career with flexible hours and a supportive work environment.
In this role, you will be the face of our company, interacting with customers to ensure their satisfaction. We offer competitive pay, comprehensive training, and a pathway for growth within the organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on resolution.
- Provide accurate information regarding products, services, and company policies.
- Process customer orders, returns, and exchanges efficiently.
- Document customer interactions and feedback in the CRM system.
- Maintain a high level of professionalism and patience during high-volume periods.
- Collaborate with the management team to identify areas for service improvement.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service or retail experience is a plus, but we train the right candidates.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work a flexible schedule, including weekends and holidays.
- Reliable transportation and proof of eligibility to work in the USA.