Job Description
Are you a motivated individual looking for a rewarding career in customer service? Horizon Solutions Inc. is seeking a dedicated Entry-Level Customer Support Associate to join our vibrant team in Orlando, Florida. We pride ourselves on offering a flexible work environment that accommodates your schedule, making it the perfect opportunity for students or those seeking a healthy work-life balance.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their questions are answered promptly and professionally.
Responsibilities
- Manage incoming inquiries via phone, email, and live chat with a primary focus on resolution and customer satisfaction.
- Identify customer needs and provide accurate information regarding our products and services.
- Log detailed interactions and update customer records in our CRM system accurately.
- Collaborate with the support team to troubleshoot and resolve complex issues efficiently.
- Maintain a professional and positive demeanor during every interaction to represent our brand well.
Qualifications
- High school diploma or equivalent is required.
- Basic proficiency with computers and the Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Previous customer service experience is a plus but not required; we value attitude and eagerness to learn.