Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at FlexStaff Solutions! We're seeking motivated individuals with excellent communication skills to provide exceptional service to our diverse client base. Enjoy flexible scheduling options including evenings, weekends, and remote shifts perfect for students and career-changers. No prior experience required – we provide comprehensive training to set you up for success. Grow your career while maintaining work-life balance with our hourly positions across Georgia.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and service issues efficiently using our CRM system
- Document interactions accurately in customer records
- Collaborate with senior team members to resolve complex cases
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Reliable internet connection for remote shifts
- Ability to work flexible hours including evenings/weekends
- Customer service mindset and problem-solving aptitude
- No experience required – full training provided