Job Description
Are you looking for a rewarding career with flexible hours and the peace of mind that comes with weekly pay? Horizon Support Services is currently seeking dedicated individuals to join our team as Entry-Level Customer Support Specialists in Arlington, Virginia. We value potential over experience, offering a comprehensive training program to help you succeed.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring they receive the assistance they need to maximize our services. We are committed to a diverse and inclusive work environment where everyone has the opportunity to thrive.
Responsibilities
- Customer Assistance: Provide exceptional service to customers via phone, email, and chat regarding product inquiries and account support.
- Data Management: Accurately update and maintain customer records within our CRM system.
- Issue Resolution: Troubleshoot common customer issues and escalate complex problems to senior staff when necessary.
- Process Improvement: Identify opportunities to streamline workflows and improve the overall customer experience.
- Team Collaboration: Work closely with other departments to ensure cohesive service delivery.
Qualifications
- No Experience Required: High school diploma or equivalent is preferred; on-the-job training provided.
- Communication Skills: Excellent verbal and written communication skills with a friendly, professional tone.
- Computer Proficiency: Basic computer skills and ability to navigate web browsers and email platforms.
- Reliability: Must be punctual and able to commit to a set schedule.
- Adaptability: Willingness to learn new software and adapt to changing processes quickly.