Job Description
Join a Growing Team in Columbus, OH
Are you looking for a rewarding career with competitive pay and great benefits? Apex Digital Solutions is seeking a motivated Entry Level Customer Support Specialist to join our dynamic team. This is a fantastic opportunity for individuals looking to break into the tech industry with a company that values growth, integrity, and customer satisfaction.
We offer a comprehensive training program to ensure you have the tools you need to succeed. If you possess a positive attitude and a desire to help others, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure follow-up.
- Maintain a deep knowledge of our products and services to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Basic computer proficiency, including navigating the web and using email.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Reliable internet connection and a quiet workspace are required for remote/hybrid roles.