Job Description
Apex Tech Solutions is seeking enthusiastic individuals to join our growing team in San Diego, CA. We are currently hiring for immediate openings in our Entry Level Hourly Support division. This is a fantastic opportunity for those looking to start a career in Information Technology without prior experience. We provide comprehensive on-the-job training and mentorship.
As a member of our team, you will play a crucial role in ensuring our clients receive top-tier technical assistance. We value hard work, reliability, and a willingness to learn. If you are ready to launch your career in tech, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of computer systems and peripherals.
- Communicate technical information to non-technical clients in a clear and professional manner.
- Document customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with senior technicians to resolve complex technical challenges.
- Participate in daily team meetings and training sessions to enhance technical skills.
- Ensure a clean and organized workspace and equipment.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy (typing, navigating the web, using email).
- Strong desire to learn and grow within the IT sector.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment with tight deadlines.
- Problem-solving mindset with a customer-first approach.
- Availability to work flexible hours, including weekends or evenings if required.