Job Description
Are you looking to kickstart your career in Information Technology? NexGen Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in New York. We offer a flexible work environment that accommodates your schedule while providing excellent training and growth opportunities.
In this role, you will be the first point of contact for our internal and external clients, ensuring smooth operation of our technology systems. No prior experience is required—we provide the training you need to succeed in the tech industry.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of computer workstations and peripherals.
- Respond to help desk tickets and inquiries via phone, email, and chat in a timely manner.
- Document technical issues and resolutions in the IT ticketing system.
- Collaborate with senior technicians to resolve complex network issues.
- Maintain a clean and organized IT workspace.
Qualifications
- High school diploma or equivalent required.
- Basic understanding of computer operating systems (Windows, macOS).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends if needed.
- Enthusiasm to learn new technologies quickly.