Job Description
Are you a night owl looking for a high-impact career in Detroit?
Apex Global Solutions is currently seeking a dedicated Night Shift Technical Support Specialist to join our elite operations team. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles, we want to hear from you.
As a key member of our support team, you will be the first line of defense for our clients, ensuring seamless service continuity during off-hours. We offer a competitive hourly rate, comprehensive benefits, and a culture that values your hard work and dedication.
Why Join Us?
Apex Global Solutions is currently seeking a dedicated Night Shift Technical Support Specialist to join our elite operations team. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles, we want to hear from you.
As a key member of our support team, you will be the first line of defense for our clients, ensuring seamless service continuity during off-hours. We offer a competitive hourly rate, comprehensive benefits, and a culture that values your hard work and dedication.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Opportunities for career advancement and skill development.
- A collaborative and inclusive work environment in the heart of Detroit.
Responsibilities
- Provide elite technical support to customers via phone and email during the night shift.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Document all interactions and resolutions in the CRM system accurately.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Escalate complex tickets to senior engineers when necessary.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Previous experience in a customer service or technical support role.
- Strong problem-solving skills and the ability to work independently.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Excellent written and verbal communication skills.