Job Description
Are you looking for your first role in the tech industry? Bay Area Tech Solutions is seeking motivated, eager individuals to join our growing team in downtown San Francisco. We offer a comprehensive training program for those with no prior experience who are ready to launch a career in Information Technology and Customer Support.
As a Hourly Tech Support Associate, you will be the face of our company, assisting clients with technical inquiries, troubleshooting hardware issues, and ensuring our clients have a seamless technology experience. This is a fantastic opportunity to gain valuable industry experience in one of the world's most dynamic tech hubs.
Why Join Us?
- Competitive Hourly Pay: Starting at $18.00/hour with performance-based raises.
- No Experience Required: We provide full on-the-job training.
- Modern Environment: Work in a state-of-the-art office in the heart of San Francisco.
- Career Growth: Fast-track opportunities for dedicated employees.
Take the first step in your professional journey with us today.
Responsibilities
- Customer Interaction: Communicate professionally with clients via phone, email, and chat to resolve technical issues efficiently.
- Technical Troubleshooting: Diagnose and resolve common hardware and software problems for end-users.
- System Documentation: Accurately document customer interactions, issues, and resolutions in our CRM database.
- Training Support: Assist senior technicians with training new hires and organizing training materials.
- Quality Assurance: Monitor call logs and feedback to ensure service excellence and high customer satisfaction scores.
- Hardware Setup: Perform basic setup and configuration of computers, printers, and peripherals.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree or Bachelor’s degree in Computer Science or related field is a plus but not mandatory.
- Experience: No prior experience is required. We value attitude and aptitude over history.
- Communication: Excellent verbal and written communication skills with a friendly, customer-centric attitude.
- Computer Literacy: Basic understanding of how to use a computer, web browsers, and email.
- Problem Solving: A logical approach to troubleshooting and the ability to learn new systems quickly.
- Reliability: Ability to work flexible hours, including evenings and weekends as needed.