Job Description
Unlock your potential with Apex Tech Solutions, where we prioritize flexibility and immediate opportunities. We are actively seeking skilled professionals for immediate hire positions in Illinois and Jacksonville, FL. Our hourly roles are designed to offer you the autonomy to manage your schedule while delivering exceptional technical support to our diverse client base.
Whether you are looking for a side gig or a full-time flexible schedule, we provide the tools and support you need to succeed. Join a forward-thinking team that values your time and expertise.
Responsibilities
- Provide comprehensive technical troubleshooting and support to end-users via phone, email, and remote access tools.
- Diagnose and resolve complex hardware and software issues efficiently to minimize operational downtime.
- Maintain and update accurate technical documentation and knowledge bases for the team.
- Collaborate with cross-functional teams to improve service delivery and ensure high client satisfaction.
- Participate in on-call rotations for critical system support as required by business needs.
- Conduct system audits and ensure strict compliance with company security and privacy protocols.
Qualifications
- Minimum of 1 year of professional IT support experience (internships or recent graduates considered).
- Associate degree in Computer Science, Information Technology, or equivalent practical experience.
- Strong problem-solving skills with the ability to explain complex technical concepts to non-technical users.
- Proficiency in Microsoft Office Suite, Windows operating systems, and basic networking concepts.
- Reliable high-speed internet connection and a quiet workspace for remote or hybrid work.
- Ability to adapt to flexible schedules, including evenings, weekends, and on-call duties.