Job Description
Are you a problem-solver with a passion for technology? Apex Digital Solutions is seeking motivated Entry Level Technical Support Specialists to join our dynamic team in Jacksonville, FL.
We are looking for individuals who are eager to learn and grow. As a member of our support team, you will be the first point of contact for our clients, helping them navigate technical challenges and ensuring they have a seamless experience with our products. No prior experience is required; we provide comprehensive paid training to set you up for success.
Why Join Us?
- Competitive Hourly Pay: Earn between $18.00 and $22.50 per hour with performance bonuses.
- Career Growth: Clear pathways to senior technical roles and management positions.
- Modern Environment: Work in a collaborative, fast-paced office in the heart of Jacksonville.
- Benefits: Health, dental, and vision insurance, paid time off, and retirement plans.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve common technical hardware and software issues for clients.
- Document all customer interactions and solutions in our internal ticketing system accurately.
- Educate customers on best practices for using our products to prevent future issues.
- Collaborate with senior team members to escalate complex issues and learn advanced troubleshooting techniques.
- Stay up-to-date with new product features and service updates to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows, macOS).
- Strong verbal communication skills with the ability to explain complex concepts simply.
- A customer-first mindset with a genuine desire to help others.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Reliable internet connection and computer for remote training (if applicable).