Job Description
Join Austin's fastest-growing tech support team with unmatched schedule flexibility! We're seeking passionate individuals to deliver exceptional customer experiences while maintaining work-life balance. Perfect for students, parents, or anyone needing adaptable hours. Enjoy competitive pay, comprehensive training, and a supportive remote-first culture.
What We Offer:
• Customizable shift scheduling
• Weekly pay with direct deposit
• Full equipment reimbursement
• Career advancement pathways
• Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, chat, and email
- Document interactions in CRM systems with precision
- Collaborate with team to resolve escalated issues
- Maintain product knowledge through continuous training
- Meet performance metrics for response times
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Windows and Mac operating systems
- Ability to work independently in remote setting
- Flexible availability including evenings/weekends
- Passion for helping others and problem-solving