Job Description
Join FlexWork Solutions, a leading provider of innovative workforce solutions, and transform your career with unmatched flexibility! We're seeking dedicated Customer Specialists to join our dynamic team in Minneapolis. Enjoy full-time benefits with customizable hours that fit your lifestyle while delivering exceptional service to our diverse client base. Our culture prioritizes work-life balance without compromising on impact or growth.
As part of our mission to redefine modern employment, we offer competitive hourly rates, comprehensive health benefits, and opportunities for career advancement. Perfect for students, parents, or professionals seeking adaptable schedules without sacrificing stability.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and troubleshoot technical issues efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Analyze customer feedback to identify process improvements
- Meet or exceed monthly performance metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 1+ years customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Problem-solving mindset with attention to detail
- Valid Minnesota work authorization